Videosync crashes on windows for most videos

Videosync
1

I have tried several video clips with Videosync and it normally crashes as soon as playback begins.

I checked the logs:
[22820] [22820:17296:20240920,134834.731:ERROR filesystem_win.cc:128] GetFileAttributes C:\Users\Ben\AppData\Roaming\Showsync\Videosync\sentry\attachments\627e50a9-db7b-4512-a186-4aa3da31cc46: The system cannot find the file specified. (2)

Doesn’t make much sense, it is able to find the appropriate video dimensions before crashing.

Is there a workaround? I’d really like to use videosync for a gig later today but if this isn’t resolved quickly I won’t be able to. Thanks

2

Hi Ben,

Could you send me one of the crashing video files to me? Either via DM or hidde@showsync.com.

As a workaround - have you tried reencoding the video file? Of course, Videosync should not crash but maybe this is a short-term solution.

Looking forward to the file and seeing if we can reproduce!

3

Hey Ben, welcome to the forum! In addition to Hidde’s reply, I’m curious to know if you’re using Live 11 or Live 12?

4

@benwiley4000 - I have an alpha version that contains a potential fix for the crashes you’re seeing. I would love to send it to you to see if this indeed solves the issue. Would you be willing to test it out?

Thanks in advance!

5

We communicated via email, but for anyone viewing this topic, there is a fix and I’m assuming it will be released soon.

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6

Yes, the next update will include a fix for this issue. Thanks a lot for helping out, @benwiley4000 !

7

Videosync 2.0.3 is now available which ships with a fix for this issue: Videosync 2.0.3 Release Notes.

1 Like