My license is blocked,

Hello everybody,
My license is blocked,
one of my two computers is broken and I just got a new one, but I can’t use videosync because my license is still installed on the broken computer, so I can’t uninstall it since it doesn’t start anymore .
You will see the photo attached to the message displayed on my screen.
How can I please you?
Thank you

Fabien Kanou

Hi Fabien,

We were in touch via email about the same topic. Is this a different problem or did we already resolve it?

All the best,