Hello! So I have a bit of a complicated situation that I was hoping I could get a little insight on. I first tried Beam out with my cheapo straight-from-China light made my SHEHDs. Here is a link to the product of theirs that I am using… LED Moving Head 5x18W RGBWA+UV 6IN1 Wash LED Stage Lighting, For Disco DJ Party Wedding Nightclub. When I first bought this light, I only had a trial of Beam, but on my first attempt, I was able to get everything to talk to each other nicely and I even used the light at a show once! Then my trial ended, so it was left neglected for some months while I saved up for the full license. Since I have purchased the full license, I can no longer get the light to respond to Beam. It’s reading my USB (sometimes, but that was address in a separate help topic), it says it’s connected to Live, but then I press play and nothing happens! I’m pretty sure I ended up using one of the pre-canned fixture profiles successfully, but I can’t remember which one it was. But even if I go through them one by one, I still get nothing. Anyone have any ideas of things I can try? Thank you!!
Not sure why the default fixture profiles wouldn’t work anymore if they did before, but nevertheless we’ve created a fixture profile that we hope will work instead. We don’t have access to the fixture IRL or in Capture, so could you please let us know if the fixture profile works? We will then add it to the factory fixture profiles of Beam.