# My license is blocked,

**URL:** <https://forum.showsync.com/t/my-license-is-blocked/571>\
**Category:** Videosync\
**Created:** [June 20, 2020, 6:42pm UTC](https://forum.showsync.com/t/my-license-is-blocked/571 "2020-06-20T18:42:26Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Tsukai-Ban](https://forum.showsync.com/user_avatar/forum.showsync.com/tsukai-ban/32/98_2.png) [@Tsukai-Ban](https://forum.showsync.com/u/Tsukai-Ban)\
**Post date:** [June 20, 2020, 6:42pm UTC](https://forum.showsync.com/t/my-license-is-blocked/571/1 "2020-06-20T18:42:26Z")

</div>

![Capture d’écran 2020-06-18 à 17.28.05](https://forum.showsync.com/uploads/default/original/1X/3f153c28d2a48348b4595da54b8154f937b1ba70.jpeg)

Hello everybody,  
My license is blocked,  
one of my two computers is broken and I just got a new one, but I can’t use videosync because my license is still installed on the broken computer, so I can’t uninstall it since it doesn’t start anymore .  
You will see the photo attached to the message displayed on my screen.  
How can I please you?  
Thank you

Cordially  
Fabien Kanou

---

<div class="post-metadata">

**Author:** ![hidde](https://forum.showsync.com/user_avatar/forum.showsync.com/hidde/32/40_2.png) [@hidde](https://forum.showsync.com/u/hidde)\
**Post date:** [June 20, 2020, 8:29pm UTC](https://forum.showsync.com/t/my-license-is-blocked/571/2 "2020-06-20T20:29:11Z")

</div>

Hi Fabien,

We were in touch via email about the same topic. Is this a different problem or did we already resolve it?

All the best,  
Hidde